Customer Service Representative at Catilas Resources Limited

Latest Job - Getajob.ng
Latest Job – Getajob.ng

Catilas Resources Limited – Our client, a leading Commercial Bank, is recruiting suitably qualified candidates to fill the position below:

Customer Service Representative – Ekiti, Kwara, Ogun, Ondo ,Osun

  • Job Type: Full Time
  • Qualification: NCE/OND  
  • Location: Ekiti, Kwara, Ogun, Ondo, Osun
  • Job Field: Customer Care  

Description

  • Attend to all customer enquiries promptly
  • Resolve customer issues and complaints on service related matters
  • Receive, evaluate and process customer’s requests promptly and efficiently
  • Process opening and closing of customers’ accounts as required
  • Carry out customer survey and feedback
  • Must have a very good knowledge of the bank’s products and services
  • Cross-sell of bank’s products to customers
  • Build and maintain long term and profitable relationships with customers
  • Deliver efficient and quality customer service consistently.
  • Maintain a database for collating useful customer information.
  • Log issues on service delivery and follow-up with customer or the relevant units on providing solutions to these issues

Requirements

  • OND/NCE in any course with at least Lower Credit OR Merit for NCE holders
  • Five (5) O’Level Credit Passes including English and Mathematics at not more than two sittings
  • Must not be more than 25 years of age by your next birthday.
  • Little or no experience in banking.

Skills and Competencies:

  • Excellent customer relationship management
  • Good Oral & Written communication
  • Sales & Marketing skills
  • Excellent inter-personal skills
  • Problem solving and conflict resolution
  • Must have basic knowledge in Microsoft Word and Excel.
  • Organized, detail-oriented and can work in a fast-paced environment

Benefits

  • Salary – Competitive and within industry standard.

Enhance your chances by remodeling your Cover Letter / Resume before applying Click here to get started

Method of Application

https://catilas-resources-limited.workable.com/j/22AB27183E

Deadline: Not specified

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