Head, IT Service Management and Business Information Officer

Stanbic IBTC

Overview

Job ID: 46048

Job Sector: Banking

Country: Nigeria

Region/State/Province/District: Lagos

Location: Lagos Island

Job Details

Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production.

Job Purpose

The primary objective of Service Management is to provide the disciplines that ensure the collective effort and output of the IT organisation translates solely to sustainable high-quality IT services that help to achieve the Stanbic IBTC Bank’s business objectives. The disciplines must also ensure these services are cost effective by efficient utilisation and deployment of technology resources.

In StanbicIBTC, the Head IT Service Management also doubles as a BIO (Business Information Officer) to any given Business unit, acting as the single point of contact between IT and the Business Unit. This role requires being constantly in touch with the Business team to continuously understand their priorities and communicate same to IT and also coordinate the delivery of such priorities

Key Responsibilities/Accountabilities

Key Responsibilities

Drive the formulation and delivery of IT Strategies ensuring continuous alignment with the Stanbic IBTC Nigeria’s business strategies

Lead Business Management function in support of the Chief Information Officer of Stanbic IBTC Nigeria

Oversee reports and presentations on IT performance

Oversee IT Business Control team

Identify, report and resolve financial risks and issues

Manage manpower resources for the Information Technology Department of Stanbic IBTC Nigeria in collaboration with Human Capital

Oversee Production Assurance and Customer Care team responsible for Service Operations, Service Transition and Service Design

Benchmark service levels against other banks with a view to improving our services

Business Information Officer

Preferred Qualification and Experience

Qualification and Experience

First Degree IT related course and Computer Sciences

IT Infrastructure Library (ITIL)/IT Service Management (ITSM) qualification

Project Management Certification

Minimum of 10 years experience in IT Service management

Minimum of 7 years experience in the implementation of ITIL Processes (Incident, Problem, Change, Release, Service Asset & Configuration Management, Availability, Capacity and Financial Management processes)

Minimum of 7 years experience in Project delivery experience (Scope, Risk & Issue, Cost, Time, Procurement, Stakeholder management).

Knowledge/Technical Skills/Expertise

Technical Competencies

Financial management

Research and information gathering

IT strategy and planning

IT knowledge

How to apply:

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