Employment Type: Full-time

Industry: Financial Services 

Salary: Competitive

Summary

We are seeking a Customer Experience Officer who is passionate about delivering exceptional service and enhancing client satisfaction. This role is critical to creating a positive, engaging experience for our clients while driving service excellence and brand loyalty.

Key Responsibilities

• Act as the primary point of contact for customer inquiries, complaints, and feedback.

• Resolve customer issues promptly and effectively, ensuring a high level of satisfaction.

• Analyze customer service data to identify trends and recommend improvements.

• Develop and implement strategies to enhance the overall customer journey.

• Collaborate with internal teams to optimize service delivery and ensure compliance with service standards.

• Maintain accurate records of customer interactions and generate performance reports.

• Contribute to process improvement initiatives to reduce resolution times and improve satisfaction metrics.

Qualifications and Skills

• Bachelor’s degree in business administration, Customer Service, or a related field.

• Minimum of 3-5 years of experience in customer service or customer experience roles, preferably in financial services.

• Strong interpersonal and communication skills with a customer-first mindset.

• Proven problem-solving abilities and experience handling customer complaints.

• Proficiency in CRM tools and data analytics for customer service performance tracking.

• Ability to manage multiple priorities in a fast-paced environment.

How to Apply

Interested candidates should submit their CV on 08131555235 Whatsapp Only! No calls please with the subject line