ob Type: Full-Time

Salary: 150,000 Gross

Job Summary:

The Administrative Officer will support day-to-day operations by managing online requests, coordinating administrative tasks, and ensuring smooth office functionality. This role requires excellent organizational, communication, and multitasking abilities to handle inquiries, support customer service, and maintain operational efficiency.

Key Responsibilities:

-Respond promptly to customer inquiries and online requests across various platforms (email, social media, website, etc.).

-Track, manage, and follow up on online orders, ensuring timely processing and updates to customers.

Maintain an organized log of online inquiries, requests, and completed actions.

-Provide professional and courteous customer service, addressing inquiries, complaints, or issues efficiently.

-Communicate order status, company policies, and product information clearly to clients.

-Collaborate with relevant departments to resolve customer issues or provide necessary information.

-Handle general administrative tasks, such as document management, filing, and data entry.

-Schedule and coordinate meetings, appointments, and events as needed.

-Assist in preparing reports, presentations, and other documents.

-Monitor and manage office supplies and place orders when necessary.

Collaborate with the inventory team to track product availability for online orders.

-Ensure accurate documentation and record-keeping of transactions, customer interactions, and completed tasks.

-Maintain and update digital records using software and online platforms as required.

-Identify opportunities to improve response times, customer satisfaction, and operational efficiency.

-Provide feedback to the management team on ways to enhance administrative processes or online request handling.

Qualifications:

-Bachelor’s degree in Business Administration, Management, or a related field.

-2years Proven experience in an administrative or customer service role (preferably in an online environment).

-Strong communication skills (written and verbal).

-Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with online customer service tools or platforms.

-Detail-oriented with strong organizational and multitasking abilities.

-Ability to work independently and as part of a team, handling sensitive information with discretion.

Method of Application:

Interested candidates should forward their Cv to neyo@fmragency.com using the role as the subject of the mail.