Company: MK Trend Ltd (Outsourcing for a Fintech)

Location: Allen Avenue ,Ikeja Lagos

Job Type: Full -Time 

Interview Method: Face-to-Face Oral Interview[No virtual Interview]

About the Company:

MK Trend Ltd is a dynamic outsourcing company that partners with multinational firms, primarily in the fintech sector. We are dedicated to helping businesses streamline their operations and boost productivity by providing skilled professionals. Currently, we are recruiting for a fintech client specializing in innovative financial solutions.

Job Description:

As a Loan Collection Officer , you will be responsible for:

• Reaching out to potential customers via phone calls to manage and review a business's debtors list to learn about due payments and remind them as necessary.

• Initiate and continue communications with customers until they clear their debts. Also advising them on payment options and assist with choosing the one they find most comfortable.

• Meeting daily, weekly, and monthly targets.

• Maintaining accurate records of all customer interactions and recovery  activities.

• Once customers settle their debts, collections officers note this and update their payment records in the debtors' list or ledger. Updated records can prevent confusion, such as calling a customer who has completed their payments..

•Collections officers help businesses avoid excessive debt defaults that may affect their bottom line and hinder their ability to sustain operations.

•Respond to Customers Queries.

Job Specifications:

We are looking for candidates with:

• Knowledge: Basic knowledge of sales techniques and financial products; understanding of customer service principles.

• Skills: Excellent verbal communication, active listening, and persuasion skills; ability to build rapport quickly; strong problem-solving abilities.

• Abilities: Ability to work independently and as part of a team; comfortable working in a fast-paced, target-driven environment.

Qualifications:

* NCE/OND/HND

 • Previous experience in tele sales or customer service is a plus.

 • Must not be older than 30 years.

 • Strong communication skills in English.

• Self-motivated with a results-driven mindset.

Working Conditions:

• Location: Office-based. (Allen Avenue ,Ikeja-Lagos)

 • Working Hours: 9:00 AM – 5:00 PM, Monday to Friday[included Two Saturdays and Two Sundays in a month while there are days for off in between].

 • Contract: Full-time, non-unionized position.

What We Offer:

• Net Salary: Competitive Salary  with performance -based bonuses 80k -100k(Including Basis Salary 50k ,commission and overtime pay)

 • Benefits: Health insurance, pension plan, and paid time off. Free Lunch is being provided by the company during the weekends [Overtime]

Interview Date : Wednesday 6TH November  2024

Time : 9:00AM

How to Apply: 

Interested and Qualified Candidates that resides around Ikeja and its environs kindly apply via this link  

https://forms.gle/cwaYBCKZ98aWy5Zw8

Closing Date:  Applications will be reviewed on a rolling basis until the position is filled.