Schedule: 8 hour shift/Monday to Friday

Responsibilities

    Customer Interaction: Respond promptly and professionally to inquiries via various channels, provide accurate product and policy information, and resolve complaints efficiently.

    Problem Solving: Identify and troubleshoot customer issues, offer effective solutions, and follow up to ensure satisfaction while documenting interactions in the service database.

    Order Processing: Assist customers with orders, returns, and account updates, coordinating with other departments for smooth fulfillment and delivery.

    Customer Feedback: Collect and document customer feedback, communicate important insights to relevant teams, and participate in discussions for continuous improvement.

    Product Knowledge: Maintain a strong understanding of products, services, and policies, staying informed about changes and promotions to accurately inform customers.

    Administrative Tasks: Prepare performance reports, assist in updating service procedures, and handle data entry and filing as needed.

Requirements

    Candidates should possess a High School Diploma or equivalent; Associate's or Bachelor's Degree preferred.

    Proven experience in a customer service role.

    Excellent communication and interpersonal skills.

   English language skills and intermediate Chinese language proficiency.

    Strong problem-solving and multitasking abilities.

    Proficiency in customer service software, CRM tools, and MS Office Suite.

    Ability to remain calm and empathetic under pressure.

    Strong attention to detail and organizational skills.

    Ability to work independently and as part of a team.

    Flexibility to work different shifts, including weekends and holidays, if required.

How to Apply

Interested and qualified candidates should send their CV and a compelling Cover Letter outlining their qualifications and interest in the role to: idowuv@sanygroup.com using the Job Title as the subject of the email.